Privacy Policy

At Cattery 001 ("we", "us", "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (www.cattery001.co.uk) and services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

From Clients: full name, email address, phone number, home address and postcode, payment details (processed securely via third-party providers), pet details (name, age, breed, medical conditions, behaviour history), booking history and preferences.

From Website Visitors: IP address, browser type, device information, usage data via cookies and analytics tools.

2. How We Use Your Information

To provide, manage, and improve our pet care services; process bookings and payments; communicate with you about your account, services, or updates; respond to customer service inquiries; send promotional emails (with your consent); ensure safety and compliance with legal obligations.

3. Legal Basis for Processing

Consent (marketing communications); Contract (fulfilling a service you requested); Legal obligation (regulatory or tax purposes); Legitimate interest (fraud prevention, improving user experience).

4. Data Sharing

We do not sell or rent your data. We may share limited information with: service providers (e.g., hosting, payment gateways); independent Sitters, to the extent necessary to arrange and provide your booking; authorities, where required for legal compliance or animal welfare. All third parties are required to comply with data protection regulations.

5. Data Retention

We retain personal data only for as long as necessary for the purpose it was collected, and in any event no longer than:

Booking, pet, and communication records: 2 years after your last booking with us, to handle any follow-up queries, safety issues, or disputes;
Financial and payment records: 6 years, as required by HMRC and Companies Act record-keeping rules;
Marketing consent records: until you withdraw your consent;
Website usage/analytics data: 14 months, in line with standard analytics tool defaults.

6. Cookies and Analytics

We use cookies to understand website usage, personalise user experience, and improve site performance. You can manage cookie settings through your browser. For more details, see our Cookie Policy.

7. Your Rights (UK GDPR)

You have the right to: access your personal data; correct inaccuracies; request deletion (where legally permissible); object to or restrict processing; request data portability; withdraw consent at any time. To exercise these rights, contact us at support@cattery001.co.uk.

If you are not satisfied with how we have handled your data, you also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk.

8. Security

We take data security seriously and implement appropriate safeguards, including HTTPS encryption, secure payment gateways, and limited access controls. However, no method of transmission is 100% secure, and we cannot guarantee absolute protection.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from minors without parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted here, with the updated date.

11. Contact Us

For any questions or concerns about this Privacy Policy, contact us at: support@cattery001.co.uk