1. Deposit

A deposit of £50 is required to secure your booking. The deposit forms part of, and is applied toward, the total cost of the Service. The deposit is non-transferable to another client.

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2. Booking Confirmation

Your booking is confirmed only once we have received your deposit in full. Availability cannot be guaranteed until payment has been received.

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3. Cancellation by You

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• More than 14 days before the start date: 50% of your deposit (£25) will be refunded.

• 14 days or less before the start date: the deposit is non-refundable. At our discretion, we may instead offer to hold the value of your deposit as credit toward a future booking with us.

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4. Early Pickup

If you collect your pet earlier than the scheduled end date, your total fee will be recalculated based on the actual number of nights your pet stayed with us, using the rate that applies to that shorter duration under our published Pricing. Any difference between what you originally paid and the recalculated fee for the actual length of stay will be refunded to you. No separate early-termination or administration fee is charged.

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5. Exceptional Circumstances

Where a booking cannot proceed as planned due to circumstances beyond our reasonable control (for example, extreme weather or a medical emergency affecting your Sitter), we will contact you as soon as reasonably possible and offer a full refund or a suitable alternative arrangement.

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6. No-Show

If you do not arrive on the agreed drop-off date and have not contacted us in advance, your booking will be treated as cancelled and the deposit and any Balance already paid will not be refunded.

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7. Agreement to Terms

By confirming your booking and paying the deposit, you confirm that you have read and agree to this Refund Policy.